We keep this simple: we only collect what we need to help you, and we don't sell your data.
When you use the contact form on this site, we collect the name, email, optional order ID, topic, and message you provide, along with basic technical data (like your IP address) to prevent spam and abuse.
We use your information solely to respond to your inquiry and to improve our support. We do not sell or rent your personal information.
Support messages are stored securely and shared only with the team members needed to help you. We may use trusted service providers (such as messaging tools) to route your request to us.
You can ask us to access or delete the information you've sent through the contact form at any time by writing to us via the support page.
Orders are processed by Amazon under Amazon's own privacy policy. This policy covers only the coolhill brand site.